Returns Policy
Returns Policy
Would you like to exchange or return your purchase? We are happy to help! Exchanges or returns can be made up to 45 days after the delivery date.
NB:
For items purchased during the sale, Xedor does not offer the option to return them for a refund. These items can only be exchanged for other items, or for store credit.
- Is returning free?
Returns are at your own expense.
- How do I return?
You can register a return by emailing returns@xedor.com
'Please mention your order number in the subject of the email followed by the word 'return'. Indicate which product you wish to return and the reason for this. After any follow-up questions, we will send you a return label. The cost of the return label will be deducted from the amount to be refunded.'
- What are the return conditions?
Our return policy guarantees that you can return your order within 45 days of receipt for any reason.
Items must be returned to us in a condition suitable for resale including accessories.
"Shipping costs for returns are not reimbursed by Xedor and are therefore at the customer's expense."
- How long does it take to exchange a product?
If you indicate that you would like to exchange a product when you register your return, we will work on this immediately. This way we can ensure that your exchange is completed within a few days.
- What can I do if my exchange product is no longer available?
Ask the customer service team about the options. We will give you an update when we expect to be able to deliver the product. If you have already made your return and the product is sold out, we will contact you and work with you to find a solution.
- Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code (example: #10010). If you did not receive this email correctly, our customer service will be happy to assist you.
- What should I do if a product is defective or damaged?
Unfortunately, it sometimes happens that a product is damaged during shipping or production. We would of course like to help find a solution. Please send a message to info@xedor.com with a photo of the complaint. Our customer service will work with you as soon as possible to find a solution.
- What should I do if I want to return my order outside the return period?
"Don't forget to return your item within the 45-day period before the return period expires. In the unlikely event that this does not work, we offer you the option to exchange the product for a replacement or a voucher. Please contact our customer service for options."
- How long does a refund take?
We do our best to process returns as quickly as possible. After receiving the product you returned, we always try to process it within 14 days. On your track and trace that you receive when delivering the package to a parcel point, you can see when the package has arrived at our warehouse. From then on, the 14 days start. After the refund has been made, you will receive a notification about it. Please note that it may take up to 3 days for the refund to be visible in your bank.