Do you have any questions?
We have the answers.
Welcome to our FAQ page, where we provide you with quick and comprehensive answers to frequently asked questions.
Whether you have questions about our products, our policies, or anything else, you'll likely find the information you're looking for here:
Can I track my order?
After shipping you will receive the track & trace in your email.
You can also track your order via this link.
When will I receive my order?
- Netherlands: Delivery time: 1 working day (order before 23:00)
- Belgium: Delivery time 1-2 working days
- Germany: Delivery time: 2-3 working days
- Rest of Europe: Delivery time: 3-5 working days
Can I return my order?
Want to exchange or return your purchase? We're here to help!
Exchanges or returns are possible up to 45 days after the delivery date.
You can register a return by sending an email to returns@xedor.com.
Please include your order number in the subject of the email followed by the word 'return'.
How does the Xedor USB stick work on my iPhone (USB-C)?
1) Insert the USB stick into the iPhone.
2) Open the Photos app.
3) Select the photos that need to be moved to the
usb stick.
4) Click on the square with the up arrow at the bottom left.
5) Scroll down and select 'Save to Files'.
6) Under the 'Locations' title, click on 'Untitled' (if this is
If this is not possible, click on '< Browse' at the top left).
7) Click Save at the top right.
How does the Xedor USB stick work on my iPhone (Lightning)?
1) Connect the USB stick to the iPhone.
2) Once the USB stick is connected, a pop-up* notification will automatically appear on the screen of your iPhone.
3) Click on the pop-up* notification to go to the App Store and download the recommended app.
4) Once the app is installed, you can immediately use the USB stick to view, manage, or transfer your files/photos.
*If you do not receive a pop-up notification, please contact us via the contact form or via info@xedor.com
Will the Xedor USB stick work on my Pioneer turntable?
The stick works great on a Pioneer turntable!
It is not without reason that our USB stick Plus is offered at DJ store DJSupply in Groningen
PLEASE NOTE: Your Pioneer turntable must be a newer version that supports a USB stick with exFAT format.
How do I install the Xedor SSD XR75 in my Playstation 5?
The product page of the Xedor SSD XR75 contains an explanatory video.
This video shows step by step how to install the SSD in your Playstation 5.
I can't find my answer, how can I reach you?
Is your answer not listed?
Please contact us via the contact form or email your question to info@xedor.com .